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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was delivered timely and was extremely fresh and delicious. Thanks a great online experience.
The food was great. The delivery was right on time.
I was able to order from my favorite bakery and send to my mother. It was super easy, order was on time, and I had no issues. She said it was delicious and packed very well. This is a great option right now for when we want to celebrate but cant be together!
Delivery right on schedule! Excellent product and communication with every stage!
The pretzels were tasty and fresh even after arriving in California!
You delivered a birthday cake to my daughter, who is a soldier on base. She and the rest of the soldiers enjoyed a cake from Carlo's bakery. Thank you for making it happen
Everything! Timely delivery, good product, ease of ordering!
The pics of food on your website make me drool. Ordering was easy. The delivery was on time. The packaging was secure. And the BBQ was absolutely delicious!
The ordering and delivery was so easy. The cakes were amazing!
The product was delivered on time. Product was described accurately. Product is being enjoyed.
The packaging kept the pudding at the right temperature and they didn't explode in the boxes.
Cake arrived on the exact date I chose. The best cake we have ever eaten! I will definitely be ordering again for the next occasion.
Fresh bagels-so good! And the cookies held up even tho the dry ice had completely evaporated.
Food arrived as promised, on time, and was absolutely delicious!
Ease of ordering, convenience of picking a date for delivery
Everything shipped as requested and was well packed.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

