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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Made for 2 eventful evenings for the two of us putting together each meal. Packed very thoughtfully. Alas, we miss Raoul's in person but this was very comforting, fun and delicious!
The order came quickly, and the product is fantastic!
The beautiful birthday cake was delivered exactly when you said it would be. It was packaged beautifully and arrived cold and in perfect condition. My daughter was thrilled! It was also delicious!
Bagels came when expected. Bagels wrapped and packaged extremely well.
Prompt shipping, easy tracking of order. Product is as good as advertised and is packed well. Will order again,
Everything was great! The food from the clam shack was amazing!
Perfect service for a perfect delivery of perfect cake! So easy to use Goldbelly. Will definitely use this again and again! Kudos!
It was delivered when it was supposed to be perfectly frozen.
Product arrived one day late and was completely thawed. Not good.
The dry ice was melted, luckily the cake was still ok
Everything went well, from ease of ordering to being kept in the loop on orders status.
Packaging and shipping was perfect. And it was the best fried Chicken I've ever had.
The food was packed well and I heard from my brother that it was delicious. In fact, he is sending our dad the exact same package since we were not able to go to Maine together this year as we do every year. My first experience couldn't have been better.
The delivery was on time, left on the porch with appropriate equipment so the cake doesn't go bad
Order shipped and delivered on time. Products (breads) were as described. The boules were actually much bigger than expected. Heating instructions were clear and accurate.
I love the idea of getting to order some of the best items in the US without having to travel. Site was easy to use as well.
The ordering process was very straightforward and smooth.
Treats were delicious and were packaged so sweetly
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

