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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything... the selection, the ordering process, tracking and delivery... perfect!
It was a really awesome experience. The presentation of the kit was nice and the portion sizes were really generous. We had a lot of leftovers.
Seamless ordering experience with excellent communications. Seafood arrived fresh and on time.
My mom has a blast with this birthday gift! It was a cool idea, and made a delicious dinner! It also was a good value for the money!
Everything went well with Russ and Daughters order. However, ordered from Linda's Gourmet Latkas and everything went wrong, and tried to correct the problem and couldn't get through using phone number provided. Text you the problem, still no response!
Was delivered on time and well packaged.
The texture of the pudding was a bit different.
Was appreciated by the recipient.
The whole experience was great. Stephanie did an excellent job of teaching.
Ordering on the site was an easy experience and it arrived as expected.
Arrived fresh and was alerted to tracking and delivery
This was a gift but the recipient ( who served these as a dessert option at his luncheon wedding in Wilmington, Delaware in 2013) loved them! He loves the key lime!
Everything, great delivery, greater cake happy birthday to me
The delivery went well and I heard the muffins were delicious!
Great concept - loves the online cooking class and having the box of materials shipped to my door. Did it with family on vacation - so fun!
Shipment arrived on time and product was outstanding!
Here's the story: My parents-in-law wanted a special treat and I told them they could get lobster rolls from their favorite restaurant in Maine (they live in Rhode Island), delivered overnight by Goldbelly. I have always had good experiences with Goldbelly, so they were excited to try the service and willing to pay the premium for overnight shipping. Unfortunately, the rolls were delayed by the carrier and arrived hot, rotten, and in a cracked container, which stank-up their entire house.
This was not Goldbelly's fault.
Goldbelly has a zero refund policy and offered either a credit or a replacement, however, after getting the stench of fetid lobster out of their home, they were in the mood for lobster and did not want the replacement. And since my parents-in-law were only using Goldbelly for this one specific treat, they did not want to accept the nearly $250 credit with the company.
We insisted on a refund and eventually our complaint was escalated to a senior customer service member (whose name I am choosing to withhold). This is when the experience went from unpleasant to straight up rude.
After an increasingly belittling conversation, the Goldbelly team member finally agreed to the refund, but felt it necessary to include the following comment: "I'd suggest taking some time to understand the risk of shipping perishables nationwide."
Thanks for your condescension and defensive mansplaining. Not sure my little lady-brain can handle the complexities of shipping perishables nationwide, but that does seem like something you and your company should you be better at considering it is your business.
Here's a suggestion for you: customer service is your job. Be better at it.
We will not be using Goldbelly again.
Nothing! I gave you a 1 to be nice. Zero is not low enough for your rating!
The entire experience from the purchase to being delivered was great! The taste was amazing!
Went very well. Delivered just in time for my son's birthday!
Everything except the crab arrived thawed and had to throw it away. But I did get credit to buy it again. You have very good customer service.
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there,
Thank you for taking the time to submit this review so we can improve as we move forward in our customer service! I see a resolution was met for you through our customer support email, and we do appreciate you allowing us to make this right for you.
That being said, like any other company, we have policies we put in place for our customer service representatives to follow. These are policies that we have to adhere to protect our shops. When working with food, we do recognize that it can’t be returned or exchanged like many other things in the e-commerce world. We appreciate your understanding. Take care!