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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The pizzas were delicious and the delivery was on time
Ease of ordering, wide variety of selections, fast delivery and great food!
Loved it. We would not necessarily order food from you- but will definitely watch for more meal kits that have an online cooking class- especially with a top level chef, like Chef Izard.
The food was so fresh and perfect! Great birthday surprise
Was pleased ei
Was very pleased with the crab cakes and the packaging
The rhubarb pie was excellent. Haven't had one since I lived in Minnesota many, many years ago and this lived up to my good memories! Pie came in as expected and not delayed and was still cool in the packaging.
Quality of the product. Ordering was easy and efficient. Shipment was very quick, right on time. Packaging was just right.
The banana pudding was delivered on time and fresh! It was supposed to be for my brother, but his entire family enjoyed it!
We ordered the lobster rolls. Food was delivered fresh. It was so delicious. Can't wait to order it again.
Shipping was very quick, website for user friendly.
Easy experience. Prompt customer service when I had a question. Order delivered in a timely way.
Live in New Orleans. Used this as a gift for my parents and it was a huge hit since they used to live here too. Recommended goldbelly to a bunch of LA expats and they feel the same way. Loved it
Everything - easy to order, delivery on time. That's as good as can be expected.
Packaging was excellent. Food was great. Loved the virtual cooking demo. Appreciated the social media love
I got my East Carolina BBQ delivered from NC to Northern CA on a 104 degree day and the ice packs were still super cold and the bbq arrived cold and delicious!
Delicious. Easy to prepare. Ingredients were great
Fast service, well packaged, and simplified instructions for good prep.
Perhaps the shipping and preparing the product to ship to my home was excellent. The cheesecake was fantastic, delicious, and good for anytime of the day. I would recommend this cheesecake to anyone.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

