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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was exactly as advertised and the food was delicious. We immediately placed another order!
I enjoy getting special things from around the country.
Delivery time... quality was perfectly fitted to what I hoped it would be
Arrival of the date requested, the food was of quality %
Delivery, packaging, product quality, promptness, accuracy of order
The deliveries I got were well packaged and quite prompt. Still waiting on the 3rd order.
This order the food came frozen instead of spoiled like my first order.
I mean, nobody else offers this business model, so you've kinda got the market cornered. But with this particular order, the food got here on time, the directions were clear, and everything was tasty.
The order arrived at stated date, carb cakes delicious!
What went well is that the order arrived at my door the next day from across the country.
Ordering was super-easy. I got my bagels in just a few days!
Packaging was so nice!
Ordering was easy.
Shipping was prompt
Cake was pretty
Food is delivered quickly and quality is as if purchased directly from vendor, not as for me 2000 miles away
This was the second time I ordered the cheesecake it was for my friends birthday everyone loved it now they're all going to order it
Great packaging and the cooking lesson was amazing!
The product delivered was so fresh and cold. It delivered when said it would.
Food was delicious, well packed and arrived on time.
The ordering process was straight forward and quick. My order arrived in a timely fashion. Great food and great service! I'll be ordering again.
Thanks
The food was delicious and ready to eat. Came cold Exactly when it was supposed to
Delivered on time in 115 degree heat, but nice and cold.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

