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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Great food, on time, no issues with quality
Lobster for fathers day!
Arrived on time - all still cold and lobster and rolls were fresh and delicious - all as planned. Prep instruction were simple and clear - Excellent!
Easy to order, cake arrived a day earlier than expected in excellent condition and my parents loved it!
Ordering, receipt, expected delivery time and the delivery itself all went well.
The pie was a gift, so I can't attest to the quality of the pie. Hopefully I'll hear from the recipient soon about how delicious it was!
Delivery was on time & the banana pudding was terrific!
Package came quickly and on-time and the food was delicious! Was packed perfectly
Everything was shipped on time and delicious. We thought the bread might be soggy but everything was perfect! Made my step-dads Father's Day complete!
Delivered on time & packaged very well. Food was Excellent!
Everything was packaged perfectly! Both my food products came in fresh and we all enjoyed it!
Delivery was early, product was frozen solid and tasted fabulous when we cooked it.
Great good selection and really fun to send as gifts to people.
Easy to order, quick shipping, arrived early. Very fresh and still cool despite our desert heat.
Easy to use site. Surprised by variety of food offered.
Bagels were well packaged and placed in a sturdy box. Arrived as expected. Actually hand delivered but that was by coincidence :)
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

