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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy ordering and on-time delivery of delicious food!
The steak was as delicious as we thought it would be.
Ordering was straightforward and delivery was easy to schedule and arrived as requested. The lobster roll kit from Beal's was a wonderful surprise for my husband on Father's Day!
Ordering thru delivery. Recipient loved the product.
Everything! Received in time and the cake was amazing!
Delivery, packaging and product were perfect! Thanks!
Delivery got there by dinner time so it was great!
Well packaged for delivery. Beautiful and tasty cake slices. My granddaughter was thrilled to receive the Rainbow cake slices.
It was wonderful from beginning to end! Easy to prepare, and delicious!
Easy shopping and check out. Delivery was on time. The product was great.
Notifications of delivery progress and deliver time! Products were well-packaged.
The cake came in perfect condition and was well packaged
Delivery, ease of purchasing, from what I've heard the quality of the product
Pie arrived on time and in good condition and was delicious
Delivered within the time frame that was promised. Quality of the product was very good.
Delivery arrived as expected. All food was fresh and delicious! My husband was thrilled and the rest of us were so happy with his reaction.
Timely delivery. Excellent food. Great packaging. Proper cooking instructions.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

