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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything went well from the order to the delivery to the wonderful lobster rolls
The order process, the order was correct, the timing was fast!
Everything was delicious and arrived on time. The directions to prepare the food were clear and easy to follow. I can't wait to order again
The ordering was easy. I loved being able to pick the delivery date. The food was almost like being in the restaurant.
Company overall is great but my recent order was awful
It was delicious & it arrived actually 1 day sooner
Every thing was on point. The shipping, packaging, taste, cost!
Very good. Got what I order and got it a day early.
Delivered on time and was delicious. Made a great father's day present.
Easy to make the order. Great slow very (timely and food was delicious)!
Order was delivered on time and the key lime was delicious as reported to me by my 98 year old dad. He really enjoyed it. Very happy with gold belly. Thank you
Customer service with quick response, product (lobster roll) is really good, quality is very good, already introduce to many friends!
Delivery was right on time, package was in great condition
First, you guys had EXACTLY what I was looking for... second the website is super easy to navigate and finally the product delivered was everything we wanted! Thank you, thank you THANK YOU!
Easy to use website, first time customer buying as gift.
Packing and shipping delivered perfect pies.
Feedback from recipients was that all arrived perfectly intact and delicious!
The lobster roll kits were a gift for my dad. He loved them. The lobster arrived to a small town in northern Minnesota on time, very cold, and very fresh.
Cake arrived right on time, actually early. It was in perfect condition and my daughter and children loved the cake. It was bigger than I imagined and beautifully decorated.
It came on time and my gift recipient said everything was delicious!
Order was delivered right on time and in good condition.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

