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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything. Fast shipping, ice was still frozen, everything was packaged well, instructions were clear and easy!
Delivery a day early! And good packed well, fresh!
I have ordered Brownies and Pizza/Meatballs off of Goldbelly. Both were very good quality products and we have thoroughly enjoyed. Easy to order and many options to choose from.
Everything was perfect. Easy to use site. Arriving on time.
Moist, very good
Very simple to order, came in a timely manner, easy instructions to follow, incredible food.
Delivered on time. Packaging was still cold. Food was very good.
You were recommended to me from a friend who has ordered multiple times. I ordered this as a gift for my father. He loved the idea, said everything was packed perfect, cold and delicious! For me: it was easy, you shipped fast and a wonderful gift idea!
Everything went well. Impressed with the overnight shipping for a food item we would otherwise probably never get to try.
Shipping included and a coupon were huge wins for this daughter on a budget!
Delivery was quick. Peaches looked superb, put them in a paper bag like suggested and then into the refrigerator. But, most of the peaches were still hard and fruit was not juicy. We were looking forward to a delicious peach and were we disappointed.
Easy to navigate site
Responsive
Appreciated the shipping updates
Excellent product... successfully ordered from 5 vendors for Christmas... all recipients were Pleased with their food gifts.
Did the same for Fathers Day, and each was happy with his gift.
My order was shipped promptly & arrived on the day expected!
Delivery was on time & product arrived in great condition
Everything. Delivered on time; easy instructions; and the food was delicious.
It was supposed to be dinner for 4 but we had enough for 7-8
It was so easy to find what I was looking for and send it to my parents for a treat. The cake was absolutely terrific and it arrived on time.
Everything. Easy, no problems. Easy to understand and the pictures were appetizing.
Easy ordering, easily changed my order delivery date, no issues whatsoever!
Everything! Received in a timely manner. They loved everything :)
We loved our Russ & Daughters bagel, lox, coffee & Babka cake shipment. So fresh and delicious! Our coffee mug arrived broken and I asked if they could send a new mug. Well they wen't above and beyond and sent an entire new shipment! I'm overwhelmed! Thank you!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

