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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Steaks came nice and frozen. Neatly packed. The quality was EXCELLENT! I loved the that insulating foam is biodegradable.
Everything was great-delivery service and the pie was exceptional!
Product arrive exactly on time. And the quality was over the top!
Everything. I had trouble with my order and ended up with two orders and three payments for the same item. Chris took care of this with no issues. Very professional and their Georgia Peach Pound Cake is delicious!
Package arrived in a timely manner. Food was packed to insure it stayed cold. It contained proper items.
It was great all the way around! Came quickly, intact. Wonderful pizza!
Ordering, delivery, packaging and products was all a 10.
Deliver was timely and product in perfect condition.
Everything was in the package along with instructions. Very easy.
Ease of ordering and it showed up when it said it would. Might I add delicious!
Arrived on-time and without issue and very well packaged.
The food came when it was supposed to and was frozen still
They were delivered right on time and my niece loved them.
Simple to use, clear description of products and prices.
Everything! The ice cream arrived on time, frozen solid and was delicious.
Cake arrived right when expected and everyone loves the cake
The delivery was great and the packaging was perfect!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

