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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Food was delicious. Detailed warming and storage directions included.
Delivery on time and with no issues with the product (ice cream) upon delivery.
So cool to send my favorite chicken noodle soup to a friend who was having a tough week!
So easy to set up an account and order. We loved the whole process.
Delivered faster than we expected. The pastry was a gift and she enjoyed every mouthful.
Package arrived still frozen, and ice packs still frozen.
Had some of the lobster, very fresh, delicious.
Great products fast delivery what more could you ask for.
The cake was packaged, very well. The portion sizes were a nice size. I liked how each piece of cake was wrapped, and the taste was great.
My cake arrived in perfect condition on the day requested. It tasted wonderful and I will diffidently be ordering again.
Delivered on time and tasted as fresh as if we had just picked it up at the shop.
Happy with the packaging and the temperature of the food items in the box!
Ordering from Goldbelly is super easy and I like how you keep us informed on tracking and delivery.
Loved the idea of getting a surprise treat every month. The two packages arrived in tact.
The chocolates arrived intact without any of them melted.
High marks for ease of ordering and payment. Order was well-packaged, delivered on-time, and recipient was very happy.
The food was good, and the variety is really nice.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

