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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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I was impressed with how smooth the transaction went. My order was at my front door within 3 days after placing the order. I will definitely use again.
The product was better than described! That never happens. The lobster and crab was so fresh we felt like we were back in Maine. Best Fathers Day meal!
Ordering, delivery, and the product was excellent!
The delivery was on time and the recipients said that they had the best lobster rolls they had ever tasted!
My daughter sent a very thoughtful gift to my husband for Father's Day. It was supposed to be a kit to make a dozen cannolli, which we would've really enjoyed sharing with family on Father's Day. Instead, we received a box of the ingredients that were so hot, the chocolate chips meant to roll them in were completely chocolate soup. The large tube of ricotta cheese was much warmer than room temperature. The cold pack was completely melted and warm. In other words, this gift was completely useless. My daughter and I attempted to contact their customer service to see if this could be re-shipped by Father's Day, as this was only 5pm on Friday. All we received was a confirmation that they received our comments and would reply in 1-3 business days. When we finally heard back on Tuesday, all they would offer was to re-ship it or give us a Goldbelly credit. We declined as the purpose of this gift had passed, and requested that they refund the purchase to my daughter's credit card. They have since notified my daughter that they have a no refund policy and can only give her a credit to use at a future date. So, BUYER BEWARE, you can spend a small fortune at Goldbelly and receive something completely worthless, with no recourse to get your money back. Lesson learned.
****Since this review was submitted, Goldbelly did end up completely refunding my daughter's payment, but only after I told them I was contacting the Better Business Bureau. Up to that point, they were only going to give her a credit with them.
We got our delivery the day I requested, and it was in good shape and fresh.
Food arrived fresh and well-packed, on the designated day.
Everything my dad loved the banana pudding and everything worked out perfectly.
Delicious product, got here when it was supposed to, easy instructions. Can't wait to try another restaurant!
Refund was applied without any hassle. Very much appreciated
Delivery went well and the product delivered came as described
Everything. Sent products twice now and it has been delivered on time. The products have been 100%. Very satisfied.
Order delivered when promised, easy instructions & was delicious! My family loved it and brought back fun memories of New Orleans & Parkway Tavern & Bakery!
Easy to order, lots of choices and good descriptions.
Delivery and packaging was well. The pizza looked really good after it was cooked.
The timing of the delivery and the quality of the product was excellent.
Delivery made on schedule, order was exactly as presented, and food was excellent!
The brownies were so sinful, well packaged, arrived as indicated
Delivery was prompt and the product, a delicate cake, arrived in perfect condition.
Delivered exactly on time and quality was excellent.
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members