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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Package arrived very quickly. Food was very fresh (I was worried about that.)
The lobster rolls order was fresh and still cold. They were yummy complete with the added bonus items to add to the experience.
The delivery was fast, the deli shipped and wrapped the bagels and other food beautifully.
Our cake arrived on time and in good condition. It was delicious.
Food was delicious. Delivery was quick and I received a lot of updates about shipping.
Delivery on time and pizza was mostly frozen. Still tasted fantastic. (from Lou Malnati's pizza)
Delivered on time. Product was well packaged and cold on arrival. Quality excellent.
On time delivery was a must and appreciated. Well packaged tomato pie kit.
Order was perfectly on time for Father's Day. Other vendors of similar items could not promise shipping in that amount time.
The food arrived on time and fresh. The quality was amazing and it was so fun to have delivery from these local businesses!
The food was delivered cold. Easy interface. Nicely done. Fantastic food.
Quality of Girl & The Goat meal kit was EXCELLENT! Shipment came on time. Everything still cold and intact.
I placed an order about 6 weeks ahead of Father's Day, hoping that it would get there in time. Hooray! Everything worked out as hoped. The food arrived early in the day, everything carefully packed and cold. Very happy purchase.
Delivery was on time. Packaging was excellent. Food was excellent!
Delivery has been on time. We haven't seen or tasted the products, as they were shipped as gifts, but the recipients have been pleased.
The sandwiches were delicious! The cooking instructions were easy to follow. The package arrived exactly on time. Now we are looking into other restaurants we want to try through Goldbelly.
My Father loved his "Taste of Philly" while living n Florida! Thank you!
Excellent quality, exact shipping even during a difficult time.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

