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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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One of the boxes with pastrami was ALL fat. Inedible. I love fatty pastrami but this was way way too much.
It was a great gift for my dad and he loved it! I showed up right on time!
Great experience and my Dad really loved the Nathan's
Easy to order. Arrived right on time. Tracking was awesome
My whole experience with Goldbelly has been amazing. From ordering to receiving I greatly appreciate everything!
Delivery timeline, food quality. I love Goldbelly and will definitely be ordering more in the future!
Everything arrived cold and all was delicious! Will definitely order again!
It arrived on time and exactly as expected. They love Tony's and it did not disappoint. Tony Gemignani it was delicious.
The order shipped quickly and it was easy to track.
The food was delivered in a timely manner, well packaged and arrived with proper refrigeration. Also, the food was as fresh as eating in the restaurant itself.
The family I purchased it for loved the cake. The delivery was on time and well packaged. Shopping was easy and checkout smooth
It's nice to be able to try highly rates places from all across the country, especially right now when travel is limited
Easy selection and on-time delivery. And the pizza was great!
Well, I logged on to order from a completely different restaurant and it was not listed. So I searched for other places. I wish the restaurant and vendor options were longer.
Plus, I was told one delivery would be made by TU 6/23 but then get an email it would be delivered Fri 6/26 instead.
The first delivery was not completely frozen but we decided to eat that day. Seems shipping took longer and Ice packs started to lose their muster.
Easy website to navigate and food arrived on time!
The cake from Carlo's came well packaged with ice bags. The cake itself was beyond amazing and delicious. Everyone has raved over the cake flavors. They were beyond delicious.
Ordering was easy-and the items shipped well for eating now and freezing some for later. Very pleased!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

