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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Son and his wife loved the food. Appreciated your updating of the order.
Efficient - lots of very good choices!
Arrived when scheduled
Packed well - so far all orders have been very tasty
Ease of use
Highly recommend
Delivery communication
Package was done up beautifully
Delivered as scheduled; updates were sent. Was packed well. Husband grew up eating Pats and was thrilled to get them as a gift.
My food arrived on time and it was in excellent condition, very fresh tasting.
Excellant sausage and hambugers, quick shipping, will purchase again. Best sausage i have had since moving to nevada from new york 10 yr ago.
Everything and the most delicious peaches I've ever
Eaten. Will order these again next year.
The pie was delicious and the delivery was flawless!
It was fun to receive a new box each month. The communication was good knowing exactly when to expect each delivery and what was included.
Had a problem with shipping. Service totally went above and beyond to fix it.
Got the pizzas very fast and they were still frozen! Very good instructions and the pizza was delicious!
It was perfect! Packaged well, delivered on time. It was a gift to my parents and they were thrilled. Thanks goldbelly!
Everything! Delivery, presentation of goods, fresh food. Thank you
Delivery right on time. I recieved my 15% first time discount after I missed it on my original purchase. Customer service credited my account with me only sending an email advising of my mistake when checking out. Now that is customer service.
Sandwiches came well packaged and plenty of dry ice.
Had delivered yo my dsughters dorm. Freshman year fir her bday. Got thete on the day promised. School has 2 day delay. But the cupcake held ip fine. First time used and she said they were great
Sufficient packaging, timely delivery, accurate description of portions, delicious
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

