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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything! Especially the delicious taste of the cheesecake! Heavenly!
It arrived promptly I put it in the freezer I used it two days later it was absolutely amazing. Everyone loved it and they were asking me what gold belly was. It did not come with dry ice but that was OK because it came frozen. I would absolutely use it again.
Melted ice cream arrived and it was easily replaced and the new ice cream showed up perfect and delicious!
Delivery times were spot on! I loved that I could choose the date for delivery and then track them. The items were packaged well, and I also appreciated that they came with directions for preparing and for storage.
Package arrived on the day promised. It was a gift so I did not see how well it was packed.
My parents told me it was great. They are the lobster and crab the first night with the rolls and the second night without the rolls. They said they really enjoyed it.
They got there quickly and was told were delicious
The pies were delivered on the day it was promised which was important for a special occasion meal.
My husband was so excited by the surprise of having his favorite cheesesteaks directly from his favorite shop in Philadelphia!
It was easy and the bagels were shipped in a timely fashion.
Bagels were delivered on time and packed perfectly!
Perfect delivery and great product. It made for a great gift.
I ordered a cheesecake for my best friends birthday and it was delivered as promised.
The delivery was on time and the cookies were very fresh.
Everything was delivered on time in great condition.
Ordering was easy and they kept me informed of when the item would be delivered. They delivered on exactly the day they initially stated.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

