Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything went well! It was a spur of the moment decision to order the patriotic cake. I ordered the cake on Monday night and it arrived Wednesday afternoon. It was beautiful and delicious. It is supposed to serve 6-8, but since the cake is rich it serves more because the slices don't have to be very large. We all enjoyed this cake!
Pies arrived fresh, cold and in perfect condition.
Everything went well! The delivery came in exactly on time and the packaging was beautiful! The pie extraordinary, just how we remembered it when we had it in Rhode Island from our cruise day excursion!
THANK YOU so much- several people have looked at your sight to see what else you have :)
The lobsters and pie were great. I will be ordering them again and make it a tradition.
Delivered on time, packed well, absolutely delicious!
Everything was great. Pizza was individually packed and arrived on time.
Food was delicious despite being warm and beaten by the shipping.
Everything from ordering, delivery, packaging and the custard was great
What an amazing experience! So happy to be able to enjoy one of our favorite foods without having to travel over 700 miles to get it!
Product was delivered on time and was still cold. More importantly, this delivery gave us a chance to try some hot dogs from an iconic hot dog stand that we would probably have never tasted if it weren't for goldbelly. The hot dogs are unlike the generic hot dogs and the video showed us how to prepare them just like they do at Walter's Hot Dogs. My wife wants us to order them again - which is a real complement since she usually doesn't care for hot dogs. In all, it was a great dining experience.
Everything went well. The banana pudding was delicious and I was kept up to date on the delivery process.
Thanks!
The site was user friendly. The product arrived right on time. The product was wonderful!
Delivery was on time and the package was well engineered.
The order was delivered really fast. I didn't expect that! The cake was preserved well in the styrofoam & dry ice.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

