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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Cake was delivered on time and in perfect condition! Since COVID-19 spoiled my trip to Hoboken. Hoboken came to me. ( not the same of course)
Process was easy
Getting e-mail updates on delivery was a great help
Package delivered on time
There was enough dry ice to keep package cold -delivery was July!
Came when expected we'll packaged and still frozen. Arrived in Tucson Az to welcoming people who were thrilled to find gold belly and the pies!
Everything! You guys are awesome! I am so happy to have found you!
Easy to order, Easy to see selection. A well done web site.
Everything! The cake was delicious and arrived on time for my sisters birthday.
Cake is so not tasty and to expensive. Newer again.
Ordering was easy
Tow of 3 items came on time
All items were delicious
Received even before projected delivery date. Perfect condition.
Prompt service and clear tracking of order. Useful advice about storage, etc.
Food was in good condition upon arrival and very tasty
The delivery was on time and the product was perfect. And the updates were accurate and timely.
My Godson absolutely loved this gift of ice cream sandwiches. Initially I was concerned because I wasn't sure how the ice cream was going to arrive but he said it was still frozen. I also sent the same gift to a friend and she loved it as well. Very unique gift to send. I was amazed that this was possible. I found Goldbelly during a search online. I'm glad that I did!
I did a birthday and unbirthday party to my family... I ordered multiple things and everything was delightful.
Delivery was right on time and the lobster rolls were to die for!
Delivered on time, individually wrapped, and still fresh.
Delivery was delayed so I wonder when the sloppy joe sandwich was made and how long in transit?
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

