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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Fast response to a UPS delay which ruined the food. A new shipment was flown out and received the next day. Goldbelly handled everything perfectly.
I ordered the product and it was delivered to me within days in a nice package with cold packs!
It all went well. No problems and great deep dish Chicago pizza!
Both deliveries were received on expected dates. The gift of ice cream was a big hit and came frozen. The cheesesteaks my husband and I ate were delicious and packaged well. It's a lot of fun to eat things we wouldn't normally get unless we were traveling which we're not doing right now.
All was delivered on time and in perfect condition. The taste of the cold cuts and egg salad were excellent.
Smooth and easy to order. Products arrived in excellent condition and on time. My brother who lives 375 miles away is very happy!
Everything was amazing! Delivery and shipping super fast!
The mud pie was to die for! Thank you! It's been so hot that it wasn't frozen when it arrived. We were home so we refrigerated immediately.
I ordered steaks over the phone and the supplier delivered.
The food was in good shape and fresh when it arrived. Still very cold. Heating up was simple.
The order was on time and the crab was fresh and delicious
From your customer service to the smoke on the recipients face it was perfect thank you so much
Delivery was much faster than anticipated and product was delicious
Ordered Dungeness Crab shipped from Pike Street Market, arrived on time and was excellent. Expensive so can't do too often, but will definitely order again when we can swing it.
The order #referenced is one I sent to myself And I was very pleased with it, however... see comments on what could have been better
The ordering was easy and delivery was right on time. The kits had everything you needed
It's not worth the money. It tastes stale not fresh.
Great communication with delivery and the pies were delicious
The order came as expected and the quality was good
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

