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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The packaging for the peaches was perfect. Every peach was delicious.
My daughter said the cheesecake arrived safe and sound, and delicious!
Bread was not dry. Meat and cheese was good quality. Loved the taste of sesame seeds on the bread
Delivery was on schedule and product was delicious
The item arrived on time and in great condition. Dry ice was still fresh. The cake was really moist. I'll definitely use goldbelly again to try other restaurants and bakeries.
A New Yorker longed for NYC bagels while quarantined in Florida - on her birthday. Ordered on Tuesday, delivered by ferry boat to North Captiva Island exactly in time for birthday morning brunch (while streaming Hamilton). On ice, fresh, delicious. Made her day and made me proud to be able to make her wish come true!
It was packaged extremely well. Delivered on a very hot day and did not melt. Delicious cake.
Lobster meat frozen and on time.
Made for a very fun 4th with friends that never had a lobster roll. Did with celery mayi & melted butter types. Great getting the right rolls, too.
Cake was beautiful & delicious. Packing was perfect & cake arrived on time & fresh
The pie was excellent, and was a big hit for the 4th of july.
The food was delicious. It arrived on time and ordering was easy!
Package arrived on time, in perfect condition and was fresh
Always love your site's offerings! And ease of ordering.
It came perfect put it in my freezer and used it for my daughters Fourth of July birthday everyone loved it thank you so much I will be ordering more from Carlos bakery
Site was easy to navigate. I was able to quickly find what I was looking for.
Searching for ideas for the gift, Placing order and delivery
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

