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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was delicious. And delivered timely. Fresh and in perfect condition
This was a gift for my in-laws for their anniversary they absolutely loved it!
Speed of shipping, recipients were very impressed.
The delivery went well. Cake arrived very well packaged. The cake was smaller than what I thought. The cake and filling were good. I did not like the frosting. Per site, it stated buttercream, it didn't taste like it to me
The crab cakes from the Narrows were outstanding. Packed well. Will definitely order again. Blue crab awesome.
Ease of use of website/app
Great items to choose from
Fast shipping
Love the ease of ordering. My kids were so happy to be able to get cakes from Carlos Bakery when they normally wouldn't have been able to.
They are responsive and try to help in any way they can!
Delivery is always timely; food is DELICIOUS!
Fun to have opportunity to order food not common in your own area!
Cake arrived in good shape and was beautiful- recipients said it tasted great
Speed of delivery and constant contact on status. Important when ordering gourmet food on a whim.
I ordered from Pikes Place Market. The seafood was terrific, fresh and arrived on time!
Package arrived on time, well packed and food was fresh. We love the lobster roll and chowder and Whoopi pie. Enjoyed them very much.
The lemon pound cake was delicious, even though it arrived in many pieces. The Pink Champagne cake was also damaged, but after refreezing and thawing, found it tasted good too (were were concerned that warm icing might not be edible, so good news, we did not get sick).
Wide variety of interesting food selections and a simple ordering process. Deliveries are as advertised.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

