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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Ice cream was delivered on time as promised. The ice cream was still frozen. Perfect!
This was a July 4th treat. It Delivery was on time and fast, in spite of any potential Covid delivery issues/delays. The food was worth every dollar spent. Already have recommended to whole family.
Delivery was right on time. Packaged perfectly. Excellent quality.
I ordered Oprah recommended Red Velvet Cake to be sent to my daughter on 25th Birthday. I wanted something special since neither of us could travel.
I am sure they will blame Covid-19 for the late delivery but they did not give the cake to FedEx until her Birthday so it was a Goldbelly issue not the carrier.
Delivery was right on schedule and the cake was delicious!
I've purchased several times and each time I have received my order on time and exactly as described.
Food was delivered in timely fashion. Ribs were good,
The service was excellent! The delivery was on time and the cake was in great condition. We scheduled delivery for the day prior to the celebration, and it remained fresh and delicious.
On time delivery, fair pricing, product is exactly as we expected. Cakes were delicious. Communication from Goldbelly from order to delivery was great.
Shipping was fast, product arrived cold and in good condition
Order shipped on time and was delivered on time. Ice cream was still frozen solid on delivery, even in July in the South.
Arrived on time and as advertised. Very pretty cake.
Everything went well... great communication and shipping as advised! Easy website... and delicious pickles!
I love the fact that I can order donuts from one of my favorite shops through Goldbelly!
Everything went well and my daughter and her family Loved Them. They are Very Hard to please, Thank You So Much.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

