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Goldbelly

3.8

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Everything was delicious! The individual cakes are perfect during this time of COVID. They were a hit! The lobster was fresh and delicious, as were the rolls. They were fresh!

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
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Ice cream was delivered on time as promised. The ice cream was still frozen. Perfect!

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
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This was a July 4th treat
July 8, 2020

This was a July 4th treat. It Delivery was on time and fast, in spite of any potential Covid delivery issues/delays. The food was worth every dollar spent. Already have recommended to whole family.

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
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Delivery was right on time
July 8, 2020

Delivery was right on time. Packaged perfectly. Excellent quality.

Date of experience: July 7, 2020
Colorado
1 review
0 helpful votes
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I ordered Oprah recommended Red Velvet Cake to be sent to my daughter on 25th Birthday. I wanted something special since neither of us could travel.
I am sure they will blame Covid-19 for the late delivery but they did not give the cake to FedEx until her Birthday so it was a Goldbelly issue not the carrier.

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
Follow Haidee M.
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Delivery was right on schedule and the cake was delicious!

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
Follow Ruth-Ann G.
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Ordering was a cinch! Package arrived as expected.
Perfect experience

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
Follow Sandy D.
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I've purchased several times and each time I have received my order on time and exactly as described.

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
Follow Hershel P.
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On time, perfectly packaged and was a very very delightful cake.

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
Follow Lanny M.
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Food was delivered in timely fashion. Ribs were good,

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
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The service was excellent! The delivery was on time and the cake was in great condition. We scheduled delivery for the day prior to the celebration, and it remained fresh and delicious.

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
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Ordering simple, delivery updates & notification helpful.

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
Follow Paz D.
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On time delivery, fair pricing, product is exactly as we expected. Cakes were delicious. Communication from Goldbelly from order to delivery was great.

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
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Shipping was fast, product arrived cold and in good condition

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
Follow Leighton D.
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Order shipped on time and was delivered on time. Ice cream was still frozen solid on delivery, even in July in the South.

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
Follow Gwendolyn M.
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Arrived on time and as advertised. Very pretty cake.

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
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Everything went well
July 8, 2020

Everything went well... great communication and shipping as advised! Easy website... and delicious pickles!

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
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I love the fact that I can order donuts from one of my favorite shops through Goldbelly!

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
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Timing was perfect
July 8, 2020

Timing was perfect. Kept informed on delivery status.

Date of experience: July 7, 2020
Virginia
1 review
0 helpful votes
Follow Ladia C.
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Everything went well and my daughter and her family Loved Them. They are Very Hard to please, Thank You So Much.

Date of experience: July 7, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States