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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Quick delivery time and my friends said the food was delicious!
Easy ordering. Fast shipment of the product. Will be ordering more items...
That I was able to order an old family favorite, the rum cake!
Goldbelly responded quickly to the challenges that my son had with delivery and replaced the product.
The chocolate, the custard was good, but a little alcohol.
The delivery - the food prep, the packaging to ensure freshness!
I don't know, it was a gift and the recipients seemed appreciative.
I don't know, it was a gift for someone else. The seemed very appreciative.
The pizzas were amazing - we will be ordering that again
My order arrived on time and in perfect condition. It was delicious.
Easy ordering, clear communication, and fast delivery.
My first experience was a gift... and it was great from H&H. Food was delicious. Wish I could say the same this time... bagels were gummy, hard to cut, and impossible to scoop out. I've written to Goldbelly and so far they offered me $15 on my next order before October.
Easy to navigate and filter options. Excellent selections.
I ordered the pkg that included 3 bundt cakes. They were for my daughter's birthday. They arrived on the date that I selected, securely packaged. She loved them! They were delicious. I've told others about your website.
Thank you so much.
The recipient seemed delighted with her ginormous octopus.
Delivered on time, great product, very well packaged
The design and taste of the cake. I was very pleased.
Site was easy to navigate and helpful. Especially liked the packing and prep tips. Delivery service was great and food was awesome! Will use again!
Haven't eaten yet tonight's the night but get back to me tomorrow
They were delicious and fresh
Told like 10 people to order them
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

