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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The delivery was on time and the cakes were delicious! I did not like the lobster rolls.
Great selection of great food options. Easy to order. Fast delivery.
The lobster was so fresh and the directions were easy to follow! We can't wait to order again.
Package arrived exactly on time as ordeted. Everything was delicious and the recipients were. Very pleased
Delivery and customer service were exceptional. Food was perfect.
Everything went well, delivery was on time, cake was packaged well and still frozen, and taste AMAZING
Great ordering experience. No issues at all and you receive timely updates on shipping & delivery.
These deliveries were seamless. The bread was very good, and the lobster claws were wonderful.
Orders were on time and I was able to easily track the shipping.
They tasted out of this world delicious!
2 boxes of peach were not enough!
I made peach cobbler and pickled Woodford Reserve bourbon peaches!
The cake arrived cold and intact, made a wonderful birthday cake & was absolutely delicious!
Great quality selections for gluten free people, product arrived on time and at a good value.
Delivered and called to let me know the package was outside
Packaging and shipping were great! I've ordered before so I knew the pies were delicious!
Exceptional customer service after we voiced concern over an order - very pleased
Delivery was on time and the quality of the food was terrific.
The entire experience... from using the mobile app to delivery
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

