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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivered on the day it was promised. I was glad to see the delivery time was in the afternoon instead of evening.
All the items I ordered were delicious! The mazzo ball soup is a must have to keep on hand! My son ate two bowls last night!
Quality of products and packaged appropriately for delivery. Arrived by promised date
This cake was superb. It was extremely tasty and fresh! Will order from here again!
Quick response, product arrived when promised, good as advertised
Everything! The food was delicious and everything arrived chilled!
Goldbelly did a great job... and I have ordered these cupcakes before. I think Fedex was a bit rough with them going to Des Moines as cupcakes that were earlier delivered to the Long Island area were in better shape. Nevertheless, they tasted great.
Extremely tasty. Big hit at our Fourth of July/birthday small social distance gathering. Arrived quickly - very fresh and easy to construct the lobster rolls.
Fast delivery and everything was in good shape. Everything tasted good as well.
Everything went extremely well and was delivered satisfactorily!
Everything went well! Sent this as a gift to my daughter and son in law and it arrived on time and in great condition! They said that the packaging was adorable and very well done! I was very happy with my experience! Thanks Goldbelly for another delivery done right!
I ordered a cheesecake from Ferrara's Bakery and Goldbelly took over a week to deliver a cheesecake packaged with NO dry ice and was not refrigerated during the delivery process.
Everything! Simple to order. Fast delivery, even during COVID. Everything arrived on time and with simple directions. Tasted delicious and would order again.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

