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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery and condition of contents, ease of ordering. We got what was promised.
Food came exactly as scheduled. Food was fresh, still cold and ready to eat. Everything was mouthwatering and delicious!
The items were shipped as described, on time, and frozen even in Texas 100 degree temperatures.
I have only tried one of the items sent but it was quite good. In addition, the detailed instructions left no questions in my mind.
The order was sent early so the person could enjoy the breakfast item for Friday brunch. My plan was ship Friday late and they could enjoy for Saturday morning. He was so excited, he ate it when it arrived. I was not expecting that to happen.
Ordering, tracking, delivery, packaging, and taste! Basically, everything went better than expected!
Order # ******* Everything went well. Delivered on the day scheduled. The brownies were fresh and my Mother and her neighbors enjoyed them. Two months later and she's still talking about those brownies, so much, I just ordered some for my aunt's birthday. Thanks you!
Order was delivered when expected and packed well.
Had an issue with a product and your customer service team took care it right away. Was very impressed and glad to be a Goldbelly customer.
Received package on time and in perfect condition! The donuts were fresh, carefully packed and were absolutely delicious!
Delivery was on time and the product was excellent
Great selection, arrived early, coupon was helpful.
Easy to order and arrived frozen even with shipping to sunny Florida in July!
It was delivered on time and cake was delicious. It was for my birthday.
Arrived when originally stated. Pizzas were still frozen.
Everything went well! I loved the crab cakes from Boatyard and very excited to have the crab soup from Angelinas! Thank you so much!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

