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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was great! The cake came early and it taste so good!
The order arrived on-time and the product was fresh and ready to cook!
Packaging was amazing! Food was fresh when it arrived! 10/10
Everything when well. The cake arrived as stated. In perfect condition and tastes fantastic!
Everything went very well, packaging, the shipping, into the thawing, then finally the tasting it AMAZING!
Easy to order - delivered on time and in perfect condition!
Great experience. Very satisfied with the whole process and was kept informed about the order all along.
A delightful yummy delicious treat delivered on time to my friend!
Delivery was quick and the food I ordered was fresh.
I sent a gift to my Boss for his Birthday. It was delivered when they said it would arrive. The Blueberry Coffee Cake was so moist. Him and his family enjoyed it.
I'm glad I was able to surprise him with a great product.
Everything! Found exactly what I was looking for and was able to get delivery for when I needed it. I love Goldbelly and will continue to use for gifts and surprise mailers. Thank you.
The whole shopping experience was seamless and the customer service was excellent
They left the box in front of the door without ringing the bell and it was raining. The taste of the cake was bad as well
The cake arrived in good condition and was delicious!
Everything! I had been purchasing from Rich to riches directly over the years with great results. Had a little anxiety purchasing thru Goldbelly. GB nailed it
The ordering process and ability to track the order.
Tasty recipe. Was a bit involved and challenging to follow but watching the Instagram live video helped
Everything went well! From the communication to the delivery time
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

