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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delivery was right on time, items were extremely well packed, and the sausages were absolutely delightful!
The bagels were a day late, so they were a bit stale, but it wasn't Goldbelly.'s fault. I love using Goldbelly and will continue to use it. It is not Goldbelly's problem that i live far away from NYC or LA!
The cake was great and it came in in a timely manner.
Everything! The cake arrived on time and everyone said it was delicious.
Placing the on-line order; communication on status; delivery on time; made someone very happy... delivery of a delicious pie.
Everything was perfect. I particularly appreciated the fact that the delivery occurred when you said it would occur.
Very fast shipping, arrived packaged well and in excellent condition. Easy storage and preparation instructions. Cooked perfectly - as close it can be to getting it onsite at the source.
Mike's Pastry Recipient said best delicious surprise ever!
This was a gift and she said it was fantastic. Fast delivery too.
The banana pudding was exceptional and the shipping came fast! Loved it!
Delivered by date promised. These beef, veal and pork hot dogs are delicious. I can't compare it to the original because, even though I lived in CT about 15 miles away, I never heard of Walter's until I moved to FL.
Food was delivered on time, quality of the food was excellent
Received on time and frozen. The cake was perfect!
Cake was still cold in dry ice, even though it came to Arizona
I can't believe i ordered a cake from across the country during a pandemic. I feel like a rich person.
Everything was from the delivery on time to the product that tasted so good
Ordering process was very easy and cakes were delivered safe and sound.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

