Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The people who helped me order the pizzas were extremely helpful in canceling and processing a new order
Everything! My friend loved her piecaken. It arrived on time, looked great, and was apparently delicious.
Received on delivery date. Received an email it was out for delivery, which was great as I was able to watch for the delivery.
Delicious and arrived safely, timely and still chilled from the dry ice pack.
Shipment from Milburn Deli was just as promised. The Gobblers were delicious! And they arrived with homemade iced tea as a welcome bonus! Will be ordering from them again. Thanks!
Purchased as a gift and it arrived on time and in good order!
Easy to order, shipped right out and arrived on time. No worry process-makes it easy to order. Oh, and the cookies were fantastic!
Great products (apple pie and peanut butter brownies). Love the packaging from both "vendors". Well done!
Cake was delivered on time for our special occasion and was delicious!
Product showed up delivered in horrible state and carrot cake was smashed. Looked like delivery guys played football with my package. Taste was not bad but very disappointed in packaging and delivery.
Everything went well from delivery to instructions In the ingredients for better it made a great impression! It was so good I ordered another one
Great options. Glad to see support of local vendors. Seamless ordering and delivery. Thanks. Hope you make some money with the site and keep lots of folks working.
Everything arrived exactly when I needed it to without issue.
Food was packaged well, shipped on-time. I like that you can order in advance and specify delivery date that you want. Food was also delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

