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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Delicious food, delivered quickly. The Roast Pork sandwiches were as if I had ordered them in person at John's Roast Pork.
Delivery was fast, product was fresh and delicious. Thank you.
Liked the real time map app showing where food was...
Delivered on time and in perfect shape! The ice packs were still frozen! Huge amount of lobster meat! No skimping here for sure! The rolls were so soft and fresh! They said the lobster was just like it is here in Maine! They loved the butter as well!
The gift was so enjoyed by the person I sent it to.
Everything. Order was delivered on time, food was delicious and directions for preparation were very concise and easy to follow. I hope you make more meals available from this restaurant!
Delivery was excellent. Food cold. Lobster rolls were better than expected.
The food was delicious and ensured fresh with the packaging.
Arrived right on time and was delicious. Clear instructions.
Shipment came as promised and recipients were pleased.
The meal come on time. Very fresh and so easy to prepare. Everything was wonderful.
The delivery was on time and everything was fresh. I love Primanti's and it was just like getting a sammich in the 'Burgh.
Went well. The delivery was a day late, but totally understandable seeing as we're in a pandemic. I emailed someone at goldbelly about it they were polite and professional and responded quickly. My sister was really happy with the order. Thanks again to the goldbelly team.
It was delivered exactly on time and tasted delicious!
My order arrived on schedule and the food was excellent.
The food arrived on time! The quality was amazing! We thoroughly enjoyed the experience!
Arrived on time. Lobster was delicious! Huge success. Will do it again soon!
From ordering to receiving... it was all well executed. Bagels are yummy. Many thanks!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

