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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Excellent variety to choose from. Website is easy to use - and thank you for sometimes accepting promo codes.
Just about everything! The packing and shipping, the look, and what can I say... the taste! Bravo
The whole experience. From easy ordering with no hidden fees. Coupon code worked as advertised. Easy fast checkout. Fast on time shipping. Packaged securely, still frozen when delivered. Excellent quality food. Exceeded my expectations. WELL DONE GOLDBELLY!
The sandwiches are delicious and they reheat very well.
Cake arrived in Texas still cold and packaged very well!
The site allows one to easily search for and select which product they desire
Everything! Live the service! Live the product! Just to perfect! Highly recommend!
Great selection and wonderful service. It's been great to have these treats since we're staying home.
Everything went well from the moment the order was placed until it was delivered.
Everything! Ordering was super easy. Shipping was on time. And the cupcakes were - well - AMAZING!
Everything! My daughter loved her cake! Very delicious! Will be ordering again!
The fruit was well packed and nothing damaged. It arrived on the right date.
The package arrived in good condition but a bit later than expected. The restaurant meal was really good.
Order from Sugaree was perfect, though box had damage the cake was not affected.
The other order arrived on time. Box was damaged, but did not affect order. The Philly cheese steaks were underwhelming. Meat was dry.
Will see how my rib order goes on Aug 9th.
I also could not find how to leave reviews for particular merchants on the site.
Ordered 2 cakes. 1st Cake tasted great... but was melted see below.
2nd cake perfect.
The bagels were delicious, especially toasted. The salmon was fresh, and there was just the right amount of cream cheese. I gave 6 bagels to my friends because they had never had a real NY bagel. They loved them
Extremely easy to order; great tracking; arrived on-time and as described. Food was delicious; instructions were very clear. This was for a friend who had a death in the family, so the ease shipping and the excellent service was VERY much appreciated!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

