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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Very easy site to navigate w/excellent timely customer service
Was sent to my son who said it arrived on time and it was very good
The cake was absolutely beautiful. Everyone loved it & said, it was delicious. Very happy. Was nervous ordering a cake & having it delivered. But, I would do it again.
Everything! The order process was easy. The order arrived the day I scheduled it for and the bagels were delicous!
The product was delivered on time and in great shape!
The Birthday cake Slices arrived as scheduled. My daughter said it is the most delicious cake she has ever had!
I love you company for delivering it to us, and for giving us the opportunity to get such amazing foods while we are stuck home!
Everything! H&H bagels are delicious and remind me of my old home.
My cake came on time and it looked exactly as I ordered!
Everything. Delivery on requested date at noon. Food was excellent. Will praise your service.
Finding the product, placing the order, receiving the order
The cake was beautiful and delicious and arrived right on time.
Delivery was as scheduled. Product was packed well, but not excessive. The product (coffee cake from B&W) is delicious, and what we didn't eat is in the freezer.
I love that I can send my daughter, who lives in Oregon, a little taste of home. Although it was expensive ($90 for a dozen bagels, cream cheese, and salmon), it was well worth the special treat.
Food was delicious, arrived on time. Although there was an error in the order Goldbelly reimbursed us for the incorrect item.
Well as you know it was a gift. The recipient every bite of the bar b que.
The arrival time was fast and on time.
On time delivery of what I ordered. Food was packed well and was fresh.
The ordering process from attractive photos was easy. Harris Teeter, take notice!
Simple as pie to place order. Picked my Mother's birthday for delivery date. Was set for that date, but the day before scheduled delivery, Fed Ex pushed delivery back a day. It was delivered late and the icing had already started melting down the sides of the cake.
Still tasted great, but delivery was a bit of a disappointment.
Everything. My order arrived the day it was supposed to. It was packed in a very nice Styrofoam cooler with dry ice.
Everything inside was well frozen. It had not melted in transit. My order arrived late in the afternoon and it was very hot the day of delivery.
I was surprised that since it was so late in the day that everything was still nice and cold
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

