Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The cake was delivered in perfect condition and very fresh
The portions were generous and arrived on time. The restaurant made two elderly people very, very happy.
Delivery was as prompt as can be expected but the pie was not in good shape. It was tossled and caved in and may just try an order in the winter. Perhaps. Dough was soggy and arrows on box were completely ignored so thats why it caved in... arrived in poor shape
Was delivered right on time, and really enjoyed by recipient!
The subscriptions are just a very expensive way to get bread products. You would be better off using the money to pick yourself.
Fresh, delicious, well packed and cooled. Expensive but worth it.
Effective and timely response to a delivery problem.
Ordering was pretty easy. Items arrived quickly and solidly frozen.
Everything was perfect! My son is in the Navy, he's stationed in Great Lakes, IL. For his birthday I had wanted to have a navy mom deliver him a cake. With the pandemic, they aren't allowed off base and they aren't allowing anyone on the base. I did the next best thing and ordered from Magnolia Bakery. His banana pudding arrived and he was so surprised and excited! Thanks so much for helping this Navy mom, celebrate her sailor's birthday!
Got the package o time and the bagels are fantastic
Packaging of product very good (still had dry ice)
You had exactly the product I couldn't find in stores. Ordering was easy. Product was delivered promptly and still frozen completely.
Pies were in real! Will order them again! Crust is so good
I use to think it was. Out of my price point to use. I was really happy to see the prices were affordable for me.
Great selection and shipment speed.
Arrived early, fresh baked in good shape, packed well and half the price of the last time i looked on another website
Delicious and delivered promptly as scheduled for a birthday
On-time delivery of the order and, although pricey, the products are superior.
The selection process and expectations on delivery dates.
Great experience and communication about our order.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

