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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Exceeded expectations! Great packaging, arrived exactly when I expected, food was delicious! What a great experience!
Good communication. Changed delivery date as requested.
Received my order on time and was amazing! Could not be happier with the flavor of the bacon.
The food was excellent, tasted just like being there in person. Shiping time was good.
It was the most delicious lobster roll of my life!
Timely delivery, easy to navigate website and such good quality
Arrived earlier than expected. Food was delicious.
The ease of ordering, and the quick delivery of really good food. It was for my sister's 75th birthday and she was delighted. Also the selection of vendors is overwhelmingly good.
Everything. Ease of selection-delivery and product quality.
Everything- easy site and quick delivery- I know I will use it many more times!
Site was easy to navigate. Shipping was on time. Packaging good
The response from the Goldbelly representative was fairly quick and clear.
I must reserve my overall review until the matter is fully resolved.
The free oyster knife was better than the knife my husband bought earlier. Also, free shipping is a plus because most of the time shipping costs as the same price you pay for the oysters somewhere else. The package arrived on time and well packed.
Delivery was amazing. From the timing to the cooler system, it all worked perfectly!
OMG this was so delicious! Everything was so fresh!
From ordering to delivery was excellent service! I have NO complaints and the care taken in packaging was great!
Very easy format. The order was delivered on the day it was supposed to.
Thank you.
From ordering to shipping to delivery it was a great experience this time! Thank you!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

