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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Everything was perfect! Will definitely order again!
Great support! You guys resolved and issue I had with a previous order so I got pizza. Love the service, you're making living at home 24/7 fun.
Everything. Ease of ordering, delivery and most of al. The cake was scrumptious
Gift arrived on time. Food was good as promised. I was notified if the delivery.
Food was delivered on time and was well packaged and refrigerated
Great customer service when I had a problem. Prompt in responding to my email.
Customer service was excellent! The employees I spoke with were knowledgeable and helpful! I will be ordering through this company again!
The cake was beautiful and delicious, and delivered exactly when promised!
Order arrived on time and the process to order was very simple!
The service department was quick in responding to my email about the ice cream being melted.
Delivery time, delivery condition (ice still mostly ice and cold was outstanding!
Delivered on time. Clear instructions included. Tasted delicious!
The food was fantastic, lobster rolls was fresh and tasty and the blueberry bread pudding is something I would drive to Maine to get and we will order again again
Delivery was on time. The rainbow cake defrosted perfectly and was absolutely delicious.
My daughter was thrilled! Thank you!
Cake was delivered on schedule. Thawed it in the refrigerator-was moist and super sweet! Birthday girl loved it!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

