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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Very tasty treats, delivered in a very short amount of time. Banana pudding was still cold when I received it. Zero complaints here!
Easy to use site. What fun to shop ‘around the country' at famous eateries.
Food ordered so far really good. Timely arrivals and updates. You guys have a gold mine
Food was well packed and on time. Communication was super. This is the 3rd time I have ordered and I will continue.
On time just as they promised and the second time I have ordered the food was on target and fresh and perfect! I will be ordering more
Website worked and most importantly the order arrived on time. The cannolis from Mike's Pastries were fresh as well.
Everything! Was delivered on time and ws delicious!
Food was warm. It's 115+ here in az. We cooked all three pizzas for 3 people. Tossed out Most of it. Just can't eat that much pizza in one sitting
The cheese was delicious and shipping was on time.
Dry ice packaging and delivery was superb. The spread and salmon was nice and cold. Everything was nicely wrapped.
Fantastic Crab Bombs! These are so fresh and all crab!
Delivery when stated - excellent selection of restaurants - great customer service
Easy ordering, good communication, cake looked and tasted great
Item was received on the exact date i needed it. Everything arrived in perfect shape.
Everything. The order arrived in great condition on time as indicated.
The Fish was amazing.
It arrived well. Was packed very well and the taste is awesome!
Delivered on time, looked great, reportedly the food tasted great!
My daughter and her husband loved everything. We only had a problem with one item had come late and spoiled but Igot a response from Stephanie she couldn't have been more helpful and pleasant
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

