Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My kids are obsessed with the dry ice. We made volcanos for days.
Delicious Crab Cakes from Narrows. Delivered fresh. Love Goldbelly and the
Excellent service they provide. Thank you
Beautifully wrapped cake and delivered on time to the right address. What more do we want?
Packaging excellent. Both look delicious. Put them immediately into my freezer. I have not tried either pie as of yet.
Delivery was perfect timing, and the product was raved about by the recipient of my gift.
Everything! Brownies were incredible. Customer service was amazing!
Quality, packaging, prompt delivery ease of ordering.
My sister LOVED her rainbow cake from Carlo's Bakery. She was so surprised and she said it tasted fantastic.
Everything was fantastic - from ordering to delivery to enjoying! Thank you!
Everything was carefully packaged. It was so fresh that it still smelled like they had just been pulled out of the oven. They tasted like the last time I visited in person. Fabulous!
Everything went well. The ordering, the delivery and the delicious pizza that we had. Excellent!
Delivery came on time, food was packaged perfectly and cold. Price was good for the lobster rolls we bought and everything was delicious!
The bagels from Ess a Bagels came the next day. OH, a taste of heavenly goodness.
Shipping was timely and package was in excellent condition. Was a birthday gift and was told he could not taste the difference between the sugar free and regular cheesecake. Will be ordering again in the near future.
Food was good - bagels a little stale but what can you do
The cake was well packaged and arrived on time. The cake was moist and delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

