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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Always delivered on-time and love the tracking of delivery! Food Selections are wonderful!
I sent it as a gift to my friends. It arrived in good condition. It reminded them of their trip to New York and they're sharing it with friends.
Everything was great! Shipping was fast and seamless! Food was excellent!
Great products, delivery, and condition. I love getting access to my favorite restaurants delivered to my home.
The pizza is very good. The cold packs were still frozen, so we felt pretty good about that. Good notice that the delivery was on its way.
Ordered juniors cheesecake from Brooklyn New York OMG best cheesecake ANYWHERE hands down it came quick perfect not a problem one you bet im ordering more every month i can
This cake is outstanding and it arrived as promised.
Beautiful and delicious! I highly recommend if you want to buy a special cake I bought the blue. Velvet
Cake was fabulous! Delivery was on time with no issues. Product description was accurate.
Package arrived in tact. Receiver was very happy with the packaging.
Fast delivery, cakes were decent but not worth how much they cost at all.
Easy order process. Good prices. Excellent fresh live lobsters. Delivered as promised. No issues...
Loved the discount, since it allowed me to order 2 different items.
Exceptional service and product! My daughter loved the cake from Carlos Bakery! Perfect delivery and packaging! I will shop with you again soon!
The food was good, arrived on time, instructions clear
The cake was fabulous! Perfect condition and delicious!
Delivery suggestion/tips and timing. Packaging. Quality of ingredients. Ease of ordering.
Everything went well. I was very pleased and my son and his family
Enjoyed their gift.
Ordering process was easy. The order was delivered promptly 3 thousand miles away, & the recipient said the order was delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

