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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Lobsters were healthy, huge, and delicious! Excellent cooking instructions and good butter
Arrived on time and in good condition. Recipient was surprised and enjoyed the food.
Ordered delivers on time. Ingredients of the highest quality. Outstanding.
Everything went well. From ordering through delivery, the only issue I have is that the cooling pack for my cookies was spent. So my cookies arrived warm.
It delivered on time and my dad said the quality was great -- given the fact that it was not fresh in the restaurant
Always dependable, great selection and great quality
Everything. It was great that all items just needed to be reheated and the flavor was not compromised.
Ordering and shipping was right on time and as ordered! Will order again!
Received the cake on my Birthday, it was packaged well and so delicious!
Jars by Dani were amazing. Taste, quality and appearance could not have been better.
I ordered a cake for my sons Birthday arrived on the date promised and he said it was delicious.
Lone Mountain shipped on time and it was a great product in environmentally friendly packaging.
It was a fun gift for my mom's birthday - she loved it!
Food arrived when scheduled, packaged well and cold.
Frozen meat arrived still frozen with very adequate cooling (dry ice) in packaging!
Great customer service when I needed them
Delivery is awesome... Everyone waits for the next surprise I order.:-)
Everything, delicious!
Timely delivery
Expensive for me but my family loved it.
The initial order and delivery were a complete disaster. However, the Customer Service team is stepping up to try to make it right and THAT is the reason I'm giving this a 10.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

