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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The item arrived on time and was in proper condition.
Arrived as expected & looked amazing but tasted even better!
The cake arrived in a timely fashion and was served two days later and was moist and delicious.
Food was delivered on time and well packed. Transaction was straight forward and easy.
The food was fresh and easy to follow recipes. Not to mention the outcome was delicious
It was delicious & was delivered exactly the day I was told it would be!
The items I ordered were shipped and received when I was told they were. And the food was exactly as ordered and delicious. This was for my sisters birthday and she loved it.
The sandwiches were still frozen. I followed the cooking instructions. The cheesesteaks were so fresh and delicious. It tasted like it was freshly made if I was in Philly. I will be ordering again. My husband was so surprised for his birthday. Love Jim's!
Delivered on time, packed with terrific freezer packs, Detroit Pizza was fresh, etc. Definitely worthwhile using Gold Belly!
From start to finish the entire process was wonderful
Order was delivered on time, well packed. Communication about delivery was excellent.
The pizza was quite tasty though for the price, it was very small
I have now ordered 3 cakes from here since May, all delicious.
From start to finish it was very smooth. Placed the order, got an update on the order, the food arrived when promised. I couldn't ask for anything better. The food was delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

