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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Food tasted fresh and arrived packaged well. Great way to enjoy favorites from across the country
It was perfect! Also delivered on time as promised.
Just as good as we've had many times at Phil's! Definitely recommend!
Unlike anything I have ever had and it was delicious.
Dependable and accurate order. Everyone love the gift.
Easy to order and item sub-selection was on point.
Excellent quality and presentation. The cake was fresh and just as pictured. Everyone loved it!
Mom loved the Italian beef sandwiches. She said the bread was awesome..
My friends loved what they received! There is a lot of variety of items.
Arrived as promised and packaged well. Sent email w/storage & serving instructions to ensure good quality.
Up to date status on line. Everything delivered as promised.
Brought back a lot of family memories.
Contained just enough for us to enjoy.
It was fantastic to get pizza from the place my daughter first had it in Italy. It was delicious!
Service provided was exactly what was committed to in quality product and delivery date.
Thank you
The food was delivered when I expected it, fresh and delicious.
I bought them as gifts. The recipient absolutely loved it & shared pictures of their prepared meals.
Very happy with the options and quality of the purveyors offered. I also got great customer service from Megan when i called about a late shipment.
They came as they said they would. My wife was very happy with the quality and freshness of the cookies
Delicious! Not too sweet! Hits the spot when you crave an amazing dessert!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

