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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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My husband loved it and was so surprised and the food was good.
It's outstanding. Delicious and arrived perfect within its packaging.
Delicious Piecaken! Was the hit of Christmas dinner. It is unique and it defrosted perfectly!
The meat had a perfect fatty lean ratio. As a result it was very tasty.
On time and great cheesecake! Was delicious just as if I were in New York eating it. Did eat at Juniors when in New York several years ago.
Package arrived on time. The food was fresh and we'll packaged.
This is the second year I've ordered the Cioppino. It's fresh, tasty and everyone compliments it. The only thing better would be eating it at Phil's!
Arrived on time, easy instructions and taste fabulous
Best crab cakes ever! Arrived in perfect condition and on time.
Customer service was great. I got a credit for my order. Food didnt arrive fresh. Half was no longer cold, didnt feel comfortable eating the rest.
A perfect transaction. Fabulous fresh bagels and salmon, great communication, prompt delivery. Will definitely order again and recommend to friends
The cookies arrived perfect and fresh. They were so delicious just like when we lived in NY. I will definitely order again. I ordered the multiple assortment in the 4 pound box to eat and share.
Came as promised- looked and tasted great- family loved and everyone wanted to know where it came from- big hit!
They are absolutely gorgeous. So beautiful you can't help but want to eat one which is just exactly what I was looking for. The flavor over the moon! Absolutely delicious each and everyone. I liked everything about the product.
The taste it was so fresh and perfect to have for Christmas
We absolutely loved the cheesecake! It was shipped perfectly, on time, gorgeous and delicious!
The pie did not travel well. The crust was in pieces all broken.
I was trying to replicate my home made pie since I am handicapped. There is always too much sugar. I used a combo of Granny Smith and Pippin Apples.
It is still better then bought pies here.
We love cinnamon and not too much sugar.
The whoopie pies arrived in good condition and were delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

