Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The food was very good. The insulated tote bag was an incredible surprise! I loved it!
The delivery was brought to the correct address...
A real treat. Looked up since March. Chopped chicken liver was excellent. Ate liver for a day, froze the rest. Ate lox/cream cheese for a day, froze the rest for an omelette. A single 81 year old lady dodging a viral pandemic, but happy for several meals.
Everything selection, ease of purchase. Most excellent! I'll be returning soon. Great job. Thanks Mark
Received when promised. Easy instructions! Delicious!
It was a fun experience getting to browse not only food items but brands from all over the country. Ordering was easy and the delivery was on time.
Everything. Food was great. Delivery was as promised. Packing was well done.
Loved the freshness of the crab claws. They were a delicious treat for our 40th anniversary and we had a blast cracking them open.
Rum buns arrived fresh and well packaged. Delicious. We enjoyed the heck out of the first box.
Stale bagels warm cream cheese and salmon. I tossed it in the trash wasted $100. Not again.
Arrived on time and recipient loved the H& H package
Delivered at the stated date and the products were fresh.
Everything was perfect. She said the cake was delicious. Best cake she ever had.
Fast delivery product received in good condition and fresh despite the heat wave
Pretty much everything: Ordering, delivery, the food.
Good messaging. Kept me informed of status of my order.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

