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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Easy to order, great selections, good customer service.
Quick and easy ordering of products that I can't get any other way!
Delivery day earlier than I thought. Food tasted great and was fresh.
Delivered on time, still cold, well-packed, and fresh. Will order again.
Placing the order, communicating, tracking package, delivery time.
This was a gift and the recipient was very pleased. The cake arrived on time and it was carefully packaged to prevent damage. This was a gluten-free choice and the recipient was happy to share that it had a really good taste and texture.
Absolutely everything! I am so grateful that I found you!
The on line menu, prices, and shipping was right on time it was my wife birthday The first of month thanks
Easy ordering, could get product somewhat quickly, product was delicious
The delivery arrived as scheduled and the gift was greatly enjoyed by all!
Delivery on time, cake packaged great and kept cool!
OMG the food was so good. Birthday recipient loved it!
Order process, tracking of order, delivery and the food was delicious!
Pie from Maine arrived thawed out, but excited to try it!
Exploration of the website was a blast! I benefited from the "Flash Sales". Delivery was on time. Product was well-packaged in dry ice and arrived frozen. We enjoyed the food very much and will definitely order another treat from goldbelly.
Great tracking, on time delivery, food was in great shape
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

