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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Created two of the same order by accident. One arrived on time and the other never did. I think someone noticed and stopped the order for me.
It got here melted and we couldn't eat the cake it was no good anymore.
Everything went well. Package arrived in a timely manner and arrived when it was scheduled to arrive
The recipient loved the lobster rolls, including the bread
Perfect delivery- Delicious pie - Great birthday present for my uncle in Oklahoma who is impossible to buy for!
Everything went perfect. From ordering to receipt. The food was still cold as dry ice was still in the insulated package. The pizza was great too!
We received the crabcakes on time AND they were spectacular! Being from the east coast and now living in Chicago, I could almost smell the sea as I opened the containers! Thank you!
Ease of ordering. Great selections. Updates on tracking. Delivered on time and in good condition.
Ordering was easy, it was delivered on time. Tracking info was kept updated and was accurate.
Delivery was in time and food was still frozen. Also quality was great
On time delivery of fresh, beautiful salmon fillet!
The crab legs I ordered from pikes were awful. When I opened the package it smelled so fishy was almost afraid to eat them. Not a happy camper! And the legs were so small. Could have purchased these at my grocery store for less, and they would have been larger!
Cake was delivered on time, in perfect condition, and the recipient had a slice immediately.
Bread & Roses Bakery products were delicious and individually wrapped and very well packaged.
Everything, from ordering through the app to the delivery.
There's so much to choose from. It's easy to navigate. The selections are high quality!
Everything. Order process, accurate delivery estimate, proactive communication, tracking tools, product cold packing, product quality, delighted receipient. I'm a delighted customer. I had not been aware of Goldbelly, but I am now! I'll be back!
Surprised my daughters (who are aspiring bakers) with goodies on our beach trip. They were shocked to see a surprise package(s) from Carlos Bakery. They love the gang on the show. We've been watching it for so long and always wondered what it taste like. The flavors did not disappoint!
So cool to taste and EXPERIENCE the desserts made on your TV. VERY IMPRESSED. Thank you Carlos Bakery for making your treats deliverable no matter where you are... even sitting on the beach.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

