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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
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Delivered on time. Tracked the delivery from New York to San Francisco.
Arrived in a timely manner and it is so delicious! A little taste of New Orleans in Cleveland!
The pie arrived on-time for my father's 92nd birthday. It was packaged extremely well, and was delicious!
The order arrived on time and in great shape. Plenty cold with ice still remaining in packs. Steaks were phenominal.
The package was delivered to the wrong house but after walking the neighborhood we found our package. It was 102 degrees that day and we found the box 90 min after it was delivered. It was if-y but we still cooked the fish and it was great. The fish was packaged very well.
Cakes delivered on time, well packaged, attractive look. Liked the "bogo offer " have not eaten them yet
The pizzas were so delicious. Lou's is my favorite pizza place in Chicago, and we haven't been able to travel for so long.
Arrived right on time as expected. Lobster rolls were delicious!
The wonderful taste! The freshness! The order arrived on time.
All went well, order showed up when expected, food well protected and it was all delicious.
The service from Goldbelly is good. I appreciated that my last order may be late due to a freezer problem with the vendor
Sent this to three different people. They loved it. FedEx actually delivered on the expected date
Item was delivered exactly as ordered, and on time.
Everything. Our order was delicious, packed well, and on time. Thank you! You totally made my husband's birthday!
I ordered frozen pizza from Emmy Squared and the packaging was excellent. The pizza arrived frozen and intact. The pizza was awesome! Goldbelly emails tracking the progress of the order were very informative. Great company!
Delivery and the state of the cheesecake was perfect
This was a "lockdown" gift for my brother and his wife in California. Delivery was ahead of schedule and the crabs were packed very well. They were precooked as described. I ordered 3 crabs for 2 people. My brother said they were huge and very sweet tasting. They had enough for 2 days! Thisgift lifted spirits tremendously.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

