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Goldbelly Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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My sister and I have ordered for our parents from different vendors at least 4 times during pandemic. Awesome choices that spoiled them at a tough time. Delivery as promised. This service has literally transformed gift giving for us- stellar products worth sending.
They were packaged perfectly and moist. My son loves this cupcake shop.
This place was supposed to deliver a cake that was ordered 10 days ago. However instead of a delivery I got a message that their supplier sold out and wont be able to deliver until a later date.
It was a bday cake, so now I have to look for a place to buy something last minute. So frustrating and so unprofessional.
Everything from ordering to it arriving at my door.
Items were cold when they arrived and the tracking provided by gold belly was easy to follow
Chocolate Mousse cake was damaged. Cake top was smooshed onto plastic wrap leaving a hole in top. Also cake was not cold but warm. For amount of money spent for cake & shipping, greater care should have been taken for product to arrive in pristine condition. Expressed my concern with Goldbelly & awaiting their reply. Won't order again!
Hi there,
Thank you for this feedback. We do regret to see the damaged that occurred in the delivery of your order. We're always combatting those warm summer temperatures and bettering our packaging practices to see that this happens less often. We appreciate you allowing us to reship this order for you, and we hope it was enjoyed much more the 2nd time around!
The replacement of my initial order arrived on schedule.
You delivered 2 of the 3 items to the correct address
Prompt well packed & cold delivery!
Superb Customer Service!
Outstanding Lobster & Rolls!
No problems, everything as advertised, arrival right on schedule.
The packaging & delivery as well as the delicious lobster that my husband enjoyed. It was a birthday surprise!
Fat Mama's said the tamales would be shipped on Monday July 27 and arrive on Thursday July 30. Fat Mama's did not actually ship until Tuesday July 28@4:13pm and the tamales arrived in Tullahoma, TN@2:14pm Thursday afternoon July 30. The box was clearly identified as 'PERISHABLE'. Four dozen tamales were packed well in a small sealed styrofoam cooler with two large ice-packs [not dry ice]. The ice-packs were still partially frozen and the tamales were all cold - but not frozen. We were very pleased with this shipment.
Lobster was delivered on time. Fresh ad delicious. Thanks
Delivery was on time. Instructions were easy and clear. Lobster was delicious!
Timely delivery and the moistness of the cake. The packaging was appealing and ensured moistness and lack of damage to the cakes.
The cake came on time, perfectly packaged and it was absolutely delicious!
It was a great experience. It was delivered perfectly.
Arrived on time with great tracking. Packaged to keep fresh too.
Loved that i was finally able to try the food from this company.
The cakes made it here perfect their was nothing wrong with them. The cakes looked beautiful. It was the first time I bought anything from you guys.
From the business
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate that this put you in a bit of a pickle! This is why we did give the opportunity to cancel and refund this order so you could find something better suited to the time frame you needed this for. We certainly apologize for the inconvenience and we hope you will give us another try in the future.