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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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It was delivered quickly and the pretzels were fresh.
Delicious, beautiful cake, delivered without a hitch!
The food got to me fast and was still fresh as if I bought it at the place in person
Product arrived in good condition and well packed. Plus it is a great product. Have ordered it multiple times and always been pleased.
I like that I am able to order food items and have them arrive fresh.
This came exactly as advertised. The bread and the pickles were surprisingly fresh.
Food was delicious and arrived packed well and with easy clear instructions.
Very quick delivery and exact order. Both products outstanding.
It was a gift and I was told that it was packaged very nicely and food was excellent.
I liked the oranges, but the smaller tangerines were old and wrinkled in 2 days. Would not recommend this or order again.
Did what they said they would. Got the product as described. It was awesome.
Great product, timely shipping, easy ordering process.
Oranges were supposed to be honey bells, they weren't, also, two were rotten. Contacted customer service and they did nothing to rectify.
It is a good cookie, enough chocolate and great color.
Unfortunately I had a bad experience and not sure I would recommend to a friend. I placed an order for the red velvet layer cake, order no. *******, to be delivered to a friend for the holidays. The cake was delivered but not with MY message. The message card she received made no sense to her as it was intended for someone else. As a result my friend had no idea who she had received the cake from. It was necessary for me to contact her to ask if she had received the cake which was an embarrassing situation.
Enormous selection of restaurants to choose from, efficient shipping/delivery.
Quick service. Good product. Fun items. Can't wait to try something else.
Everything was exactly as I ordered it and arrived on time
Beautiful presentation and taste was out of this world!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

