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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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Tracking was accurate. Quality exceeded expectations. Good job.
The cake cake packages well and was in good condition
The cake arrived when predicted, it was packaged well and arrived in an intact state, and it was delicious!
That you can get items from all over the country without having to be able to go there.
It was just ok. Quality is not the same, a little disappointing considering the cost $$$$
The cupcakes were sent to my daughter for her birthday. She said they were delicious. Thanks.
Ease of ordering. It was a gift. The recipient said it was delicious and arrived in perfect condition.
The donuts were too expensive for it to taste the way they did.
Food came when promised! Lots of ice. Good quality!
I ordered a cream cheese pound cake, half strawberry cake and half coconut cake. I ordered the cakes for Christmas dinner and everyone loved them. The cakes were absolutely delicious and I look forward to ordering from Sugaree's again.
The Thanksgiving dinner pie was delicious. It was also well packed. Heated nicely in the oven. Handwritten heating directions were provided.
The taste of the Babka is delicious, however the loaves arrived crushed, very crumbly and very flat. I would hesitate to recommend this product and have them received in poor condition like my order did. I ordered enough to give loaves to friends to try and while they loved the taste, were disappointed with the condition.
Yummy! Yummy! Yummy! I was surprised how well it was packed/
It was delicious! Comparable to Dean and Deluca's Babaka bread which made my son very happy. Thank you, we will order again!
There was a tremendous variety of snacks to choose from.
The crab bombs were fantastic. I already ordered more. Had the pies last night and they were tasty with big chunks of real chicken.
Being able to order from a famous bakery I would otherwise probably not be able to try.
Soups were spot on. Crab Cakes were a bit under spiced. But we had Old Bay on hand to solve the issue
Sadly I was ill and couldn't eat it, but it got rave reviews from my friends and was a great success. What I really loved the best was how neat each sandwich was wrapped and fit so nicely into each side plastic bag. Not a one got squished or smashed on the way out. Will definitely be recommending to friends and can't wait to order again.
I haven't used the chilies yet. The package was very well packed and the chilies were frozen. I won't be able to let you know more until I do, but expect all will be very good.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

