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Goldbelly

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Goldbelly Reviews Summary

The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.

This summary is generated by AI, based on text from customer reviews

service
129
value
123
shipping
126
quality
112
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Virginia
1 review
0 helpful votes
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Tracking was accurate
January 19, 2020

Tracking was accurate. Quality exceeded expectations. Good job.

Date of experience: January 19, 2020
Virginia
1 review
0 helpful votes
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The cake cake packages well and was in good condition

Date of experience: January 19, 2020
Virginia
1 review
0 helpful votes
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The cake arrived when predicted, it was packaged well and arrived in an intact state, and it was delicious!

Date of experience: January 19, 2020
Virginia
1 review
0 helpful votes
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That you can get items from all over the country without having to be able to go there.

Date of experience: January 19, 2020
Virginia
1 review
0 helpful votes
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It was just ok
January 22, 2020

It was just ok. Quality is not the same, a little disappointing considering the cost $$$$

Date of experience: January 19, 2020
Virginia
1 review
0 helpful votes
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The cupcakes were sent to my daughter for her birthday. She said they were delicious. Thanks.

Date of experience: January 19, 2020
Virginia
1 review
0 helpful votes
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Ease of ordering
January 19, 2020

Ease of ordering. It was a gift. The recipient said it was delicious and arrived in perfect condition.

Date of experience: January 19, 2020
Virginia
1 review
0 helpful votes
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The donuts were too expensive for it to taste the way they did.

Date of experience: January 19, 2020
Virginia
1 review
0 helpful votes
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Food came when promised! Lots of ice
January 19, 2020

Food came when promised! Lots of ice. Good quality!

Date of experience: January 19, 2020
Virginia
2 reviews
0 helpful votes
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I ordered a cream cheese pound cake, half strawberry cake and half coconut cake. I ordered the cakes for Christmas dinner and everyone loved them. The cakes were absolutely delicious and I look forward to ordering from Sugaree's again.

Date of experience: January 19, 2020
Virginia
1 review
0 helpful votes
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The Thanksgiving dinner pie was delicious. It was also well packed. Heated nicely in the oven. Handwritten heating directions were provided.

Date of experience: January 18, 2020
Virginia
1 review
0 helpful votes
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The taste of the Babka is delicious, however the loaves arrived crushed, very crumbly and very flat. I would hesitate to recommend this product and have them received in poor condition like my order did. I ordered enough to give loaves to friends to try and while they loved the taste, were disappointed with the condition.

Goldbelly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 18, 2020
Virginia
1 review
0 helpful votes
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Yummy! Yummy! Yummy! I was surprised
January 18, 2020

Yummy! Yummy! Yummy! I was surprised how well it was packed/

Date of experience: January 18, 2020
Virginia
2 reviews
0 helpful votes
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It was delicious! Comparable to Dean and Deluca's Babaka bread which made my son very happy. Thank you, we will order again!

Date of experience: January 17, 2020
Virginia
1 review
0 helpful votes
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There was a tremendous variety of snacks to choose from.

Date of experience: January 17, 2020
Virginia
1 review
0 helpful votes
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The crab bombs were fantastic
January 17, 2020

The crab bombs were fantastic. I already ordered more. Had the pies last night and they were tasty with big chunks of real chicken.

Date of experience: January 17, 2020
Virginia
1 review
1 helpful vote
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Being able to order from a famous bakery I would otherwise probably not be able to try.

Date of experience: January 17, 2020
Virginia
1 review
0 helpful votes
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Soups were spot on
January 17, 2020

Soups were spot on. Crab Cakes were a bit under spiced. But we had Old Bay on hand to solve the issue

Date of experience: January 17, 2020
Virginia
1 review
0 helpful votes
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Sadly I was ill and couldn't eat it, but it got rave reviews from my friends and was a great success. What I really loved the best was how neat each sandwich was wrapped and fit so nicely into each side plastic bag. Not a one got squished or smashed on the way out. Will definitely be recommending to friends and can't wait to order again.

Date of experience: January 17, 2020
Virginia
1 review
0 helpful votes
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I haven't used the chilies yet
January 17, 2020

I haven't used the chilies yet. The package was very well packed and the chilies were frozen. I won't be able to let you know more until I do, but expect all will be very good.

Date of experience: January 17, 2020

From the business

Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.


goldbelly.com
Founded in 2013
New York, NY, United States