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The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
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The cake was delicious ~ and delivered just as promised.
I like having a variety of foods and sweets available from around the country
The packaging was excellent. My purchase arrives when promised.
One of the deep dish pizzas was
Split down the side. Not real sure how well it is going to heat.
This is a great service to find that unusual food that you love.
It was nice to be able to have food from places out of state they I may not have had the chance to
Everything as ordered. Good communication when it looked like item requested was out of stock, but you found it for me somehow.
Had a issue and they resolved it quickly and sent a new shipment next day.
I love the selections that showcase the best of local favorites.
Great idea to be able to ship food from out of state. What a treat! I ordered bagels from my fav bagel shop in NYC for teacher gifts at the holidays down here in Texas. Food tasted great!
I received the pizzas from Gino's East as a gift. They arrived still-frozen in an excellent container. Goldbelly has so many different choices for food products it's amazing. A person could easily work up an appetite just looking at your website!
The packaging is meant to keep everything as fresh as possible and it does just that. The items I have ordered were perfect and tasted exactly as I had thought they should. I lived in Miami for many years and always went to Knaus Berry farm especially for their strawberries and strawberry shakes but mostly for the cinnamon rolls which never disappoint!
Fast service, product was received in excellent condition
Phil's Fish Market is my favorite restaurant. The food was awesome!
The biscuits were very good. But the pie was horrible, very dry, crust was OK, but not much flavor.
It was different... had it for a dinner party and everyone loved it.
The shipment arrived exactly as promised. Well packaged and delicious!
Packed and shipped beautifully, I felt like I was being given a gift. The shell of the chocolate cannolis was very hard, but good. The filling was to die for, the size of each was perfect. Not small like some but large enough for my husband and I to share if I could cut ( saw) in half.
Nice to be able to get something I never could have otherwise
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via [email protected] if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at [email protected] Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at [email protected] and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.

